Frequently Asked Questions
Everything you need to know about your Ibex experience.
What is the Ibex return policy?
We offer a 30-day return window for all unworn garments in their original packaging. Simply use our online portal to generate a prepaid return shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar item you own and comparing it to our specifications for the perfect fit.
Where are Ibex clothes manufactured?
We partner with ethical factories globally that prioritize fair labor practices and sustainable material sourcing to ensure the highest product quality.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.