Returns & Exchanges
At Ibex, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Our streamlined process ensures that if your new piece isn't the perfect fit, we will make it right quickly and efficiently.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the original items with their tags attached into the shipping box and include the packing slip provided in the portal.
Attach the Label
Download and print your prepaid shipping label, then securely affix it to the outside of your return package.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing